Refunds may be issued at our discretion in the following cases:

• First-payment guarantee: You request a refund within 14 days of your first subscription payment and have not made significant use of Premium features.
• Billing errors: You were charged in error (e.g., duplicate payment or technical failure).
• Service unavailability: The Service was substantially unavailable for an extended period during your billing cycle.

Refunds are generally not provided in the following situations:

• Partial or prorated refunds for unused time within a billing period after cancellation.
• Accounts terminated due to violation of our Terms of Service.
• Dissatisfaction with features that were accurately described before purchase.
• Requests made more than 14 days after the initial subscription payment (unless a billing error occurred).

To request a refund, contact us at support@goinsight.co with:

• Your account email address
• A brief explanation of the reason for your request
• The approximate date of the charge (if related to a billing error)

We aim to respond to refund requests within 5 business days. If approved, the refund will be processed by Paddle and returned to your original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

Because Paddle.com Market Limited acts as our Merchant of Record, all refund transactions are processed through Paddle. Paddle's terms and conditions apply to the payment and refund process. You may see "Paddle" or "Paddle.net" on your bank statement.

Cancelling your subscription and requesting a refund are separate actions. You can cancel your Premium subscription at any time from the dashboard settings. Cancellation stops future charges but does not automatically trigger a refund for the current billing period. If you believe you are eligible for a refund, please contact us separately.